We value our customers and aim to resolve concerns fairly and promptly.
How to Raise a Grievance
If you have any issues related to:
- Product access
- Payment
- Technical issues
- Policy clarifications
Please contact:
Grievance Officer:Sansam Support Team
Email: support@sansamindia.com
Response Time: Within 5–7 business days
Resolution Process
- All grievances will be acknowledged within 48 hours
- Resolution timelines depend on the nature of the issue
- Decisions by Sansam India will be final